Privacy Policy
Last updated:
This Privacy Policy explains how Digital House Marketing (“Digital House”, “we”, “us”) collects, uses and protects your personal data when you visit digitalhouse.ae, contact us or use our services.
We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and any other data protection laws that apply to us. By using our website, you confirm that you have read this policy.
1. Who we are
Digital House is a digital marketing agency based in Dubai, United Arab Emirates. We are responsible for the personal data described in this policy.
- Privacy contact: info@digitalhouse.ae
2. The data we collect
Data you give us
When you fill in a form, book a meeting, call us or message us on WhatsApp or by email, we may collect:
- Your name, phone number and email address
- Your company name and the service you are interested in
- The details you share about your project or business
- Meeting times and notes if you book a call with us
Data collected automatically
When you visit our website, we and our partners may collect technical data through cookies and similar technologies, such as your IP address, device and browser type, the pages you visit, how long you stay, the website that referred you and your approximate location.
Data from third parties
If you submit a lead form on Google, Meta, TikTok or LinkedIn, the platform shares the details you entered with us. Advertising platforms also send us reports on how our campaigns perform, usually in aggregated form.
We do not ask for sensitive personal data, such as health or financial information. Please do not send it to us through our forms.
3. How we use your data
We use your personal data only for clear purposes and on a lawful basis:
| Purpose | Legal basis |
|---|---|
| To reply to your enquiry and prepare a proposal | Your request, or steps before a contract |
| To deliver the services you hire us for | Our contract with you |
| To send you updates or offers you agreed to receive | Your consent |
| To understand how our website is used and improve it | Your consent (analytics cookies) |
| To show you relevant ads and measure our campaigns | Your consent (advertising cookies) |
| To keep our website and systems secure | Our legitimate interests |
| To meet legal, tax and accounting duties | Legal obligation |
4. Cookies and tracking
Cookies are small files stored on your device. We use them to make the website work, understand how it is used and measure our advertising. Except for strictly necessary cookies, we only set cookies after you accept them in our cookie banner.
| Type | What it does | Tools |
|---|---|---|
| Strictly necessary | Make the website work and remember your cookie choices | Our website |
| Analytics | Show which pages are visited and how people use the site | Google Analytics 4 |
| Advertising | Measure ad results and show ads to people who visited our site | None at present |
You can change your choices at any time using the “Cookie settings” link at the bottom of every page. You can also block or delete cookies in your browser settings, although some parts of the website may not work as expected.
5. Who we share your data with
We do not sell your personal data. We share it only when needed, with:
- Service providers who help us run our business, such as website hosting, email, CRM, meeting booking and WhatsApp Business. They may only use your data to provide their service to us.
- Advertising and analytics platforms, such as Google, Meta, TikTok and LinkedIn, when you have accepted the related cookies.
- Professional advisers, such as accountants and lawyers, under a duty of confidentiality.
- Authorities, when we are required to by law or to protect our rights.
- A buyer or successor, if our business is merged, sold or restructured.
6. Transfers outside the UAE
Some of our service providers store data outside the UAE, for example in the European Union or the United States. When this happens, we use providers that offer appropriate safeguards for your data, as required by UAE law.
7. How long we keep your data
- Enquiries that do not become a project: up to 24 months after our last contact.
- Client records: for as long as needed to deliver our services, and then for the period required by UAE commercial and tax law.
- Analytics data: for the period set in each tool, for example 14 months in Google Analytics.
When we no longer need your data, we delete it or make it anonymous.
8. How we protect your data
We use encrypted connections (HTTPS), access controls and trusted providers, and only team members who need your data can see it. No system is completely secure, but we take reasonable steps to protect your data and will notify you and the relevant authority of a breach where the law requires it.
9. Your rights
Under UAE data protection law, you can ask us to:
- Give you a copy of the personal data we hold about you
- Correct data that is wrong or incomplete
- Delete your data when we no longer have a reason to keep it
- Limit or stop how we use your data, including for direct marketing
- Send your data to you or to another company in a usable format
- Withdraw a consent you gave us, at any time
To make a request, email info@digitalhouse.ae. We may ask you to confirm your identity and will reply within 30 days. If you are not happy with our response, you can complain to the UAE Data Office.
10. Marketing messages
We only send marketing emails or messages if you agreed to receive them. You can stop them at any time by using the unsubscribe link in any email or by replying “STOP” to our messages.
11. Children
Our website and services are for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their data, contact us and we will delete it.
12. Links to other websites
Our website may link to other websites, such as our social media pages or client websites. We are not responsible for their privacy practices, so please read their privacy policies.
13. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If we make important changes, we will make them clear on our website.
14. Contact us
If you have any questions about this policy or your personal data, contact us:
- Email: info@digitalhouse.ae
- Phone and WhatsApp: +971 52 694 7005